Tuesday, December 20, 2011

Crisis hot line saves suicidal war veterans

Canandaigua, New York (CNN) -- Suicide continues to plague the American military, with an estimated 18 war veterans in the United States ending their lives each day. One of the last resorts for veterans struggling with the return to civilian life is a suicide-prevention hot line based in upstate New York.

The humble offices of the Veterans Crisis Line in Canandaigua, New York, are like any other office space: desks, computers, telephones. But as you walk past each cubicle, you begin to hear extraordinarily disturbing conversations.

"I have a .45 pointed at my head," one caller says.

"Can you put that knife away for a bit while we talk? Can you do that for me? Can you hold off just for a little bit?" a hot line worker asks.

"What sort of weapons do you have?" another calmly responds.

The men and women who answer the Veterans Crisis Line phones are on the front lines of an all-out war on suicide. Each speaks to the caller with a very clear purpose: keep the person on the phone long enough to get help.

By Christina Ginn

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